Terms of Service
Welcome to D2 Digital Labs. These Terms of Service ("Terms") govern your access to and use of our website (d2digitallabs.com), software applications, AI workflow automation services, cybersecurity consulting, and our multi-tenant conversational CRM platform (d2dl-crm).
By accessing our website, creating an account, or integrating with d2dl-crm, you agree to be bound by these Terms. If you are entering into these Terms on behalf of an organization, you represent that you have authority to bind that entity.
1. Services Overview
D2 Digital Labs provides:
- Workflow Automation & Custom Software: Enterprise automation, ERP/CRM/LMS software development, system integrations, and managed hosting.
- Cybersecurity Services: Vulnerability assessments, penetration testing, architecture reviews, and AI agent security audits.
- d2dl-crm Platform: A multi-tenant conversational customer engagement and sales CRM operating via Meta's official WhatsApp Business Platform (Cloud API).
2. WhatsApp Business & Meta Platform Compliance
Important Meta Compliance Notice: d2dl-crm connects strictly via Meta's official WhatsApp Business Cloud API. All customers and users must comply fully with Meta's policies.
When using d2dl-crm or sending WhatsApp communications, you agree to:
- Comply strictly with Meta's WhatsApp Business Policy and Commerce Policy.
- Obtain prior opt-in consent from all recipients before initiating marketing or promotional WhatsApp communications.
- Use only Meta-approved message templates for outbound communications initiated outside the standard 24-hour customer care window.
- Honor customer opt-out and unsubscription requests immediately (such as replying "STOP").
- Never transmit spam, unlawful content, unauthorized financial promotions, or harassing materials.
3. User Accounts and Security
To access certain features of d2dl-crm, you must configure authentication credentials. You are responsible for:
- Maintaining the confidentiality of your login credentials, API tokens, and Meta system user tokens.
- All activities, messages, and automated agent workflows executed under your tenant workspace.
- Promptly notifying D2 Digital Labs at [email protected] if you suspect any unauthorized access or compromise of your account.
4. Customer Data & Ownership
As between you and D2 Digital Labs:
- Your Data: You retain all ownership, rights, and intellectual property in the customer data, messages, contacts, and materials you upload or process through our services.
- License to Operate: You grant D2 Digital Labs a limited, worldwide license to host, process, and transmit your data solely as necessary to provide, support, and secure the services.
- Code & Deliverables: Bespoke custom software deliverables created under specific client service agreements are owned by the client as defined in the applicable statement of work.
5. Acceptable Use Policy
You agree not to use our website, services, or APIs to:
- Probe, scan, or test the vulnerability of our systems without explicit written authorization.
- Reverse engineer, decompile, or attempt to extract the source code of proprietary components.
- Transmit viruses, malware, worms, or malicious automated scripts.
- Circumvent rate limits, messaging caps, or tenant isolation boundaries.
6. Service Availability & Modifications
We strive to maintain high service availability (99.9% uptime target for cloud services). However, services may occasionally experience downtime for scheduled maintenance, security updates, or due to third-party outages (including Meta Cloud API or cloud infrastructure providers). We reserve the right to improve, update, or modify features with reasonable notice.
7. Limitation of Liability
To the maximum extent permitted by applicable law, D2 Digital Labs shall not be liable for any indirect, incidental, consequential, special, or punitive damages, including loss of profits, revenue, data, or business opportunities, arising out of or related to your use of our services or third-party platform interruptions.
8. Termination
You may terminate your service agreement or delete your account at any time. D2 Digital Labs reserves the right to suspend or terminate access if you breach these Terms, violate Meta WhatsApp policies, or engage in activity that threatens system integrity. Upon termination, your data will be handled in accordance with our Privacy Policy and Data Deletion Policy.
9. Governing Law
These Terms shall be governed by and construed in accordance with the laws of Sri Lanka, without regard to conflict of law principles. Any legal disputes arising under these Terms shall be resolved in the competent courts of Colombo, Sri Lanka.
10. Contact Us
If you have any questions or feedback regarding these Terms, please contact our legal and support team:
D2 Digital Labs
Email: [email protected]
Phone: +94 78 270 1629
Website: d2digitallabs.com